Terms of Service for Non Profit and For Profit Clients


K12 Lunches Inc. is a 100% Canadian owned, private for-profit corporation.  Incorporated federally in Canada and located in Kelowna, B.C.

All software, web-site content, communications, products and services are considered confidential & proprietary and not to be copied or disseminated to 3rd parties.  Digital content including logos are copyrighted and/or trademarked.

A “Member” is defined as a Food Vendor, Parent Advisory Council (PAC), or Parent of a student(s).  All members are considered users of the collective K12 Lunches Inc. platform and governed by their respective Terms of Service.

Members are not permitted to share the content of their own profiles with other users or outside party.  Members are not permitted to share their login information with any other user or outside party.

PAC’s may work cooperatively with other PAC’s to build their hot lunch programs and offer advice.  

Enrollment into K12 Lunches Inc. web services for school hot lunch programs is based on an annual membership which runs September 1st thru August 31st.  

Memberships fees are waived for all registered Non-Profits, Charities and Educational Societies.  For all other organizations, Membership fees are $99 / year and are non-refundable.

K12 Lunches Inc. provides the merchant processing account for all PAC’s to simplifying the payments and collation of orders from Parents and provide more payment options.  Automatic statements are included with each lunch order batch.  

K12 Lunches Inc. uses TD Canada Trust.  Transit #00715, Institution #004

Merchant provider fees (i.e. Moneris, Stripe) are passed along at cost.  K12 Lunches Inc. charges a flat rate 0.50% fee for use of the platform.  These charges are included in the total lunch(es) price at checkout when a Parent submits their order.  K12 Lunches Inc. leverages the volumes from all collective school PAC’s to negotiate the lowest merchant rates possible!

The PAC will have discretion on up charging for food items over the cost provided by the Food Vendor.  K12 Lunches Inc. recommends a standardized 25% - 30% increase with rounding up to the nearest $0.25.  

Parents will have the option to top up the order with a donation as well.  These proceeds are earmarked in the PAC statements at disbursement.  PAC’s agree these funds are to be dedicated within the hot lunch program to serve poorer families which may not have the resources to participate in hot lunches!  PAC administers those funds internally.

The PAC will have the option to setup and sell other merchandise such as clothing to raise additional funds.  Some made to order clothing will be available (over time) for purchase thru K12 Lunches Inc.  This will assist smaller schools which may not be able to procure their own suppliers / manufacturers due to volume or finances.  In all cases K12 Lunches Inc. takes no responsibility for how the article fits, color or perceived quality.

The PAC will have the option to setup special events outside the regular in class lunches.

The PAC will maintain control of the Food Vendors made available to the Parents of their school.  The PAC will also have access to tracking the nutritional value of the food being ordered over time and compare with the Health Canadas Food Guide recommendations.

K12 Lunches Inc. does not warrant or advocate for any of the Food Vendors.  The quality of the food, quantity of the food, packaging of the food, timely delivery, nutritional value, allergy labelling and all other matters related to the food are the sole responsibility of the Food Vendor.

Each Parent will be given access to their own student’s food profile where they can select from various food allergies.  If the PAC (in cooperation with the Food Vendors) label each food item / meal, the options for the Parents will be flagged accordingly in their profile.  K12 Lunches Inc. does not accept responsibility for mislabeled food items.

Parents will have the ability to pay for the hot lunches individually, or in advance based on the schedule released by the PAC.  Notices will be automatically generated to Parents about lunch orders which have not been paid for.  Unpaid orders will not be submitted in the final order sheet.

PAC’s and Parents mutually agree that the “customer” engaged with the Food Vendor is the PAC’s themselves operating as a non-profit to raise funds for schools.  

Disputes, make up orders, credits and alike between the PAC’s and the Food Vendor will be handled directly between the parties and not thru K12 Lunches Inc.  Likewise, Parents will bring their disputes, make up orders, credits and alike to the PAC who will act on their behalf with the Food Vendor.

K12 Lunches Inc. will assist in coordinating (over time) national and regional food chains to come on board and offer special pricing / menu items.  

K12 Lunches Inc. also encourages local school PAC’s to engage with smaller independent Food Vendors who may have been reluctant to engage with hot lunch programs because of prior complexities.

K12 Lunches will build out (over time) delivery options with partner delivery companies.

K12 Lunches will automatically provide order summaries to the PAC and Food Vendor.

K12 Lunches will disburse the funds electronically to the PAC.  Each PAC must be setup to receive electronic payments and complete any necessary banking forms.  Electronic payments will be made within 48 hours of the cut off window for each applicable date.

The PAC will be responsible for paying the Food Vendor.  K12 Lunches Inc. will be rolling out an option whereby the PAC’s can have K12 Lunches Inc. submit the payment to the Food Vendor and the net proceeds paid to the PAC.  Thereby eliminating the need for the PAC to have any outbound transactions to manage the food program.  A service fee and opt-in agreement will be published when this feature is available.

The PAC, Parents and Food Vendors hold harmless K12 Lunches Inc. for any loss or interruption of service related to 3rd party host servers, internet providers, telecommunication providers, software providers and alike.

Address for service:

K12 Lunches Inc.
827 Raymer Road
Kelowna, BC
V1W 1J7
Toll Free 877 708-3363

Terms of service are governed by the laws of the province of British Columbia and shall be regarded as the court of original jurisdiction in all legal matters.

Student ratings (reviews) and comments are tracked and used as part of improving the services for all members.

Food Vendor reviews will not be made public to outside media, other PAC’s, or social media.  They are intended to support the specific hot lunch program and increase usage to support the non-profits goal of raising funds for the school.

All members are expected to maintain professional communications.  Language or content that is deemed by K12 Lunches Inc. in its sole discretion as harassment, racist, foul language or demeaning will not be tolerated and grounds for immediate termination of membership with K12 Lunches Inc.

All members agree to raise any concerns or grievances with the products, software, web-site or any other service of K12 Lunches Inc. with K12 Lunches Inc. directly and further agree not to air such concerns or grievances in the public domain.

Each member (Food Vendor, PAC, Parent) consents to communication from K12 Lunches Inc. by electronic means.  Each member additionally consents to receiving emails for purposes including -but not limited to- promotions, newsletters, reminders, account support, and advertising.  Members that opt out of electronic communications may not continue to use the K12 Lunches Inc. platform (software and web-site).

These Terms of Service are subject to change and must be acknowledged annually.